FAQ
1. What is Muggu Jewels? +
Muggu Jewels is a premium silver jewelry brand offering stylish and high-quality pieces for both men and women. We specialize in 925 sterling silver jewelry designed for everyday wear and special occasions.
2. What material do you use? +
All our products are made from authentic 925 sterling silver, ensuring durability, shine, and long-lasting quality.
3. Is your jewelry suitable for daily wear? +
Yes, our jewelry is designed to be comfortable, durable, and perfect for daily use.
4. Will the jewelry tarnish over time? +
925 silver may naturally tarnish over time, but with proper care—like avoiding water, perfumes, and storing in a dry place—you can maintain its shine for a long time.
5. Is your jewelry hypoallergenic? +
Yes, our 925 silver jewelry is generally safe for sensitive skin and hypoallergenic for most people.
6. How should I take care of my jewelry? +
1 - Avoid contact with water and chemicals 2 - Store in an airtight pouch 3 - Clean gently with a soft cloth
7. How can I contact Muggu Jewels? +
You can reach us through our website, Instagram page, or customer support email for any queries or assistance.
1. How long does delivery take? +
Orders are usually delivered within 3–7 business days, depending on your location.
2. How can I track my order? +
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery.
1. Do you offer COD (Cash on Delivery)? +
Yes, we offer Cash on Delivery on selected orders for your convenience.
2. Do you accept returns or exchanges? +
We do not offer returns or exchanges. We kindly request that you review all product details carefully before placing your order. For more information, please refer to our Return and Exchange Policy.